You may have seen a few posts on service design & I’ve worked with Engine http://enginegroup.co.uk to bring some of the service design sparkle to projects
I thought I’d also give a shout out to IDEO http://www.ideo.com/uk/, one of the (self-proclaimed?) leaders in human centred design & their ‘human centred design’ toolkit http://www.designkit.org/methods
It’s a nice template for a toolkit site…. now who’s building one of those….